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The purpose of this study was to test the causal effects of physicians’ nonverbal communication on error disclosure outcomes. However, considering the emotional message contents, patients likely derive much of the meaning from physicians’ nonverbal behaviours. Existing research has yielded a set of verbal messages physicians should communicate during error disclosures. QUESTIONS UNDER STUDY/PRINCIPLES: Medical errors are prevalent, but physicians commonly lack the training and skills to disclose them to their patients. Please find the affiliations for this article in the PDF.
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